Consistent and Reliable Vehicle Arbitration.

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Vehicle Arbitration Policy


E-Dealer Direct Vehicle Arbitration Policy

FOR VEHICLE CONDITION ARBITRATION

We understand that sometimes a vehicle isn’t what you expected. We have your back!
 

  1. It is the Buyer’s responsibility to inspect the purchased vehicle immediately upon arrival at Buyer’s location. The Buyer must verify E-Dealer Direct’s representations and notify E-Dealer Direct immediately of any discrepancies within 48hrs of vehicle receipt. Buyer will verify odometer reading upon arrival at Buyer’s location. Vehicle mileage must be the same as when purchased if the Buyer is arbitrating for an inoperable odometer.
  2. Vehicles may not be arbitrated solely on Electronic Vehicle History Data (EVHD) AND E-Dealer Direct ONLY VERIFIES AUTOCHECK reporting. It is the Buyer’s responsibility to perform all necessary (EVHD) research and bid accordingly on a vehicle listed on the E-Dealer Direct auction platform. E-Dealer Direct may investigate (EVHD) based on information found in AUTOCHECK for information that may impact arbitration.
  3. All vehicles listed for auction must have a public Vehicle Identification Number (VIN) plate attached to the vehicle. Any vehicles having a reassigned VIN plate by the State in place of the original VIN plate must be disclosed or will be subject to Arbitration.



EXCLUSIONS

  1. It is the buyer’s responsibility to perform their research on any disclosed codes or defects and bid accordingly. Any disclosures made to or relating to a specific component/code will RESULT IN NO available arbitration on that component.
  2. No arbitration can be based on noises or conditions that are inherent or typical to a particular model or manufacturer, unless deemed “excessive” by the diagnosing dealership on non-warranty items. OEM dealer warranty guidelines will be used to determine whether the condition is excessive.
  3. E-Dealer Direct will not arbitrate vehicles for wearable items regardless of repair cost. For purposes of this policy wearable items are defined as parts of the vehicle that the manufacturer recognizes the need for replacement/adjustment during the expected life of the vehicle. These items are normally identified in the Owner’s Manual for routine check and replacement and would include, but not limited to: tires, wipers, brake pads, shoes, rotors, belts, hoses, seals & gaskets (except head gaskets), lubricants/fluids, timing belts, bulbs, filters, shocks & struts, suspension, exhaust and standard transmission clutches.
  4. Frame Exclusions: E-Dealer Direct will not arbitrate bolt on components with respect to the frame, this includes bolt on cross members, bolt on engine cradles, and bolt on sub frames. Any component welded or riveted will be subject to arbitration. In addition, E-Dealer Direct will not arbitrate any properly installed Plow, 5th wheel hitches or towing packages.

Frontline Ready, Ride-N-Drive, Attention, As Is SUMMARY

  1. Frontline Ready - Minimal Reconditioning Necessary. Buyer is covered for anything that was undisclosed AND a single defect repair cost that is in excess of $600 at WHOLESALE PRICING.
  2. Ride N Drive - Mechanical, Electrical, Frame in proper functioning order. Any disclosures that accompany Ride N Drive Vehicles are NOT eligible for arbitration.Buyer is covered for a single defect repair cost that is in excess of $500 at WHOLESALE PRICING.
  3. Attention - an IMPORTANT announcement is disclosed on the vehicle. Any disclosures are NOT eligible for arbitration. Buyer is covered for a single defect repair cost that is in excess of $600 at WHOLESALE PRICING.
  4. As Is - Vehicle is being sold AS-IS  AND  may have unannounced Salvage, Frame Damage or TMU (True Mileage Unknown). Vehicle can only be arbitrated if the purchase price is over $3000. 



1. FRONTLINE READY LABEL DETAIL


FRONTLINE is a vehicle that requires minimal reconditioning.  


E-Dealer Direct is ensuring that Mechanical, Electrical and Frame are all in proper functioning condition.


The buyer has 48 hours from receipt of vehicle to bring a potential issue to the attention of E-Dealer Direct.


Arbitration is VALID for any undisclosed issue, AND a single defect with a repair cost in excess of $500. E-Dealer Direct will validate the issue and in order to reach a resolution, may require the buyer to provide:

  • Additional photos or video;
  • Make vehicle available for third party mobile validation;
  • Bring the vehicle to a licensed third party repair facility to verify the issue.



E-Dealer Direct reserves the right to pay for parts and labor expenses associated with any arbitration claim related to bolt-on components before the deal can be unwound.


Anything not disclosed in the condition report in excess of $600*, can be arbitrated if determined that the vehicle was misrepresented within the listing.


To handle claims in a professional and timely manner E-Dealer Direct requires:

  • Evidence to be submitted within 48 hours from time of request.
  • Confirmed receipt of vehicle at third party diagnosing facility, at appointed time.
  • Evidence/appointment time not met will result in closing of claim.


* All costs are figured by E-Dealer Direct at wholesale dealer cost, which implies used, remanufactured, and/or aftermarket parts as well as discounted labor rates. Price adjustments may be made by the seller, up to the amount necessary, to resolve a problem and will be figured off wholesale dealer costs.


FRONTLINE READY DISCLOSURE REQUIREMENTS


1. Mechanical defects in excess of $600 per item.


2. Vehicle accessory electrical defects in excess of $600 per item on vehicles 4 model years old or less.


3. Vehicles not equipped with A/C (excludes vehicles 10 years old and older).


4. Paintwork (bumpers and brush touches not included).


5. Voided factory warranties.


6. Frame Damage (existing, modified or repaired).


7. Inoperative Odometer / TMU (excludes vehicles 10 years old and older, unless a mileage discrepancy is known or apparent to the seller).


8. Salvage vehicle, (including current title or history REPORTED BY AUTOCHECK ONLY). Previous Taxi, Livery and Emergency vehicles.


9. Flood Damage current or history (including documented by DMV or Insurance Company). Missing Catalytic Converters.


2. RIDE-N-DRIVE LABEL DETAIL


RIDE N DRIVE is a vehicle E-Dealer Direct ensures is in proper Mechanical, Electrical and structural condition. 


The buyer has 72 hours from receipt of vehicle to bring a potential issue to the attention of E-Dealer Direct.


Arbitration is VALID for any undisclosed issue, AND a single defect with a repair cost in excess of $600. E-Dealer Direct will validate the issue and in order to reach a resolution, may require the buyer to provide:

  • Additional photos or video;
  • Make vehicle available for third party mobile validation;
  • Bring the vehicle to a licensed third party repair facility to verify the issue.



E-Dealer Direct reserves the right to pay for parts and labor expenses associated with any arbitration claim related to bolt-on components before the deal can be unwound.


Anything not disclosed in the condition report in excess of $600*, can be arbitrated if determined that the vehicle was misrepresented within the listing.


To handle claims in a professional and timely manner E-Dealer Direct requires:

  • Evidence to be submitted within 48 hours from time of request.
  • Confirmed receipt of vehicle at third party diagnosing facility, at appointed time.
  • Evidence/appointment time not met will result in closing of claim.


* All costs are figured by E-Dealer Direct at wholesale dealer cost, which implies used, remanufactured, and/or aftermarket parts as well as discounted labor rates. Price adjustments may be made by the seller, up to the amount necessary, to resolve a problem and will be figured off wholesale dealer costs.



RIDE-N-DRIVE DISCLOSURE REQUIREMENTS


1. Mechanical defects in excess of $600 per item.


2. Vehicle accessory electrical defects in excess of $600 per item on vehicles 4 model years old or less.


3. Vehicles not equipped with A/C (excludes vehicles 10 years old and older).


4. Paintwork (bumpers and brush touches not included).


5. Voided factory warranties.


6. Frame Damage (existing, modified or repaired).


7. Inoperative Odometer / TMU (excludes vehicles 10 years old and older, unless a mileage discrepancy is known or apparent to the seller).


8. Salvage vehicle, (including current title or history REPORTED BY AUTOCHECK ONLY). Previous Taxi, Livery and Emergency vehicles.


9. Flood Damage current or history (including documented by DMV or Insurance Company). Missing Catalytic Converters.





3. ATTENTION LABEL DETAIL


ATTENTION means a vehicle has an IMPORTANT announcement disclosed. Any disclosures are NOT eligible for arbitration.


The buyer has 48 hours from receipt of vehicle to bring a potential issue to the attention of E-Dealer Direct.


Arbitration is VALID for any undisclosed issue, AND a single defect with a repair cost in excess of $500. E-Dealer Direct will validate the issue and in order to reach a resolution, may require the buyer to provide:

  • Additional photos or video;
  • Make vehicle available for third party mobile validation;
  • Bring the vehicle to a licensed third party repair facility to verify the issue.



E-Dealer Direct reserves the right to pay for parts and labor expenses associated with any arbitration claim related to bolt-on components before the deal can be unwound.


Anything not disclosed in the condition report in excess of $600*, can be arbitrated if determined that the vehicle was misrepresented within the listing.


To handle claims in a professional and timely manner E-Dealer Direct requires:

  • Evidence to be submitted within 48 hours from time of request.
  • Confirmed receipt of vehicle at third party diagnosing facility, at appointed time.
  • Evidence/appointment time not met will result in closing of claim.


* All costs are figured by E-Dealer Direct at wholesale dealer cost, which implies used, remanufactured, and/or aftermarket parts as well as discounted labor rates. Price adjustments may be made by the seller, up to the amount necessary, to resolve a problem and will be figured off wholesale dealer costs.






ATTENTION DISCLOSURE REQUIREMENTS


1. Mechanical defects in excess of $600 per item.


2. Vehicle accessory electrical defects in excess of $600 per item on vehicles 4 model years old or less.


3. Vehicles not equipped with A/C (excludes vehicles 10 years old and older).


4. Paintwork (bumpers and brush touches not included).


5. Voided factory warranties.


6. Frame Damage (existing, modified or repaired).


7. Inoperative Odometer / TMU (excludes vehicles 10 years old and older, unless a mileage discrepancy is known or apparent to the seller).


8. Salvage vehicle, (including current title or history REPORTED BY AUTOCHECK ONLY). Previous Taxi, Livery and Emergency vehicles.


9. Flood Damage current or history (including documented by DMV or Insurance Company). Missing Catalytic Converters.

“AS-IS” LABEL DETAIL

Vehicles being sold AS-IS are not subject to arbitration for mechanical, electrical, cosmetic, or visible damage. AS-IS vehicles will only qualify for arbitration under the seller disclosure requirements (listed below). Vehicles selling for $3000 or less will not be available for ANY arbitration with the exception of non-transferable or branded title. AS-IS vehicles are sold Buyer Beware.

AS-IS DISCLOSURE REQUIREMENTS

  1. Frame Damage (existing, modified or repaired).
  2. Salvage vehicle (including current title or history).
  3. Inoperative Odometer / TMU (including history REPORTED BY AUTOCHECK ONLY).


The buyer has 48 hours from receipt of the vehicle to bring a potential FRAME issue to the attention of E-Dealer Direct.


MAKE IT RIGHT CONTACT

Email: victor@edealerdirect.com